Website and service terms

Website use and general information

This website is intended to provide information about Harkstone Tech's services and a route to make contact. Content is provided on a general basis and may be updated without notice.

This page is a launch placeholder and should be reviewed with proper legal input before publication.

Enquiries, calls, and quotations

Submitting an enquiry or booking a discovery call does not create a support contract or guarantee service availability. Any proposed work is subject to scope, availability, and written agreement.

Response targets described on the site are best-effort guidance unless a signed contract states otherwise.

Support scope and boundaries

Managed support, project work, onsite visits, and out-of-hours assistance are all subject to the agreed scope for the client. Work outside scope may require a separate quote or change approval.

• Support is generally limited to supported operating systems, approved tools, and documented environments
• Clients remain responsible for timely approvals, accurate business information, and cooperation during support and project delivery
• Emergency or critical incidents should be defined in the contract rather than assumed from marketing copy

Out-of-hours and emergency work

Out-of-hours assistance is by prior agreement and intended for genuine critical incidents, not routine requests. If you need this service, the contact path, escalation method, and commercial terms should be documented in the support agreement.

Backup and recovery disclaimer

Backups reduce risk but do not eliminate it. Recovery point objectives, recovery time objectives, testing frequency, and exclusions should be agreed per client.

No backup service should be described as guaranteeing zero data loss or uninterrupted operations unless that guarantee is contractually defensible and technically supported.

Third-party services, licensing, and outages

Client environments depend on third-party providers such as Microsoft, internet providers, software vendors, and hosting services. Their outages, changes, or licensing decisions may affect the services we deliver.

Unless specifically agreed otherwise, the client remains responsible for ensuring required licences are purchased and maintained.

Liability and acceptable use

Nothing on this website excludes liability that cannot legally be excluded. Any detailed limitation of liability should be set out in the final client contract rather than relied upon here.

Visitors must not attempt to misuse the website, interfere with its operation, or submit unlawful, harmful, or misleading material through its forms.