Websites - 4 min read

Why website enquiry forms stop working

Common causes include hosting changes, DNS issues, email authentication, plugin updates and weak monitoring.

UK small business supportMicrosoft 365 helpWebsites, hosting and carePlain-English technical supportClear scope and no hard sellSupport after launch

Harkstone cockpit

Small business technical status

All critical checks visible

Website and support board

Tickets, forms, DNS, SSL and care

Support request

Triaged

Website form

Delivering

Microsoft 365

MFA enabled

Care task

Queued

Launch basics

Domain ownership

SSL active

Email records

Backup check

Mobile ready

Back to advice hub

Forms depend on several moving parts

A form can look fine on the website while email delivery fails behind the scenes. Hosting, DNS, email authentication and plugin updates can all affect delivery.

Test the full journey

A useful form check confirms the page loads, validation works, email sends, spam filtering is sensible and the right person receives the enquiry.

Form validation
Email routing
SPF and DKIM
Spam filtering
Success message

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